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Terms & Conditions and Privacy Policy

Terms & Conditions of Sale


Please read the following important terms and conditions before you buy anything on our website and check they don’t contain anything that you are not willing to agree to.


Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in these terms and conditions.


The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. However, because most of the products we sell are perishable, you usually won’t be entitled to do this once we’ve delivered our products to you.


The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.


If there’s a problem with any products we send you, and we’re unable to make suitable arrangements for a replacement, then you may be entitled to a refund;


This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.


The information in this summary box summarises some of your key rights. It is not intended to replace the terms and conditions below which you should read carefully.

These terms and conditions set out:

    • – your legal rights and responsibilities;
    • – our legal rights and responsibilities; and
    • – certain key information required by law.


In these terms and conditions:

  • – ‘We’, ‘us’ or ‘our’ means Lifestyle Chef Ltd; and
  • – ‘You’ or ‘your’ means the person using our website to buy products from us.


If you don’t understand any of these terms and conditions and want to talk to us about it, please contact us by:


Please note that we only speak Welsh and English. We may record calls for quality and training purposes.


Who are we?

Lifestyle Chef Ltd is registered in England and Wales under company number: 08777931.
Our registered office is at: Unit 12 Greenway Workshops, Bedwas House Industrial Estate, Bedwas, Caerphilly, Mid Glamorgan, CF83 8HW.
Our VAT number is: [216 3314 42].


1 Introduction
1.1 If you buy goods on our site, you agree to be legally bound by these terms and conditions.
1.2 You may only buy goods from our site for non-business reasons. If you would like to buy our goods for business reasons, please give us a call on 02921 320290 to discuss this further.
1.3 These terms and conditions are only available in English. No other languages will apply to these terms and conditions.
1.4 When buying any goods, you also agree to be legally bound by our website usage terms and conditions, our privacy policy and any documents referred to in them. All these documents form part of these terms and conditions as though set out in full here.
1.5 If we offer any promotions, concessions or discounts, they will be subject to their own separate terms and conditions (in addition to these terms and conditions). For further information, please see Promotional Terms and Conditions, view separate Affiliate Terms & Conditions here.


2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. All of this key information is available on our website. However, you can also find it by:
2.1.1 reading the information on the screen displayed immediately after completion of your order (see clause 3.3); or
2.1.2 contacting us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of these terms and conditions (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3 Ordering goods from us
3.1 Below, we set out how a legally binding contract between you and us is made.
3.2 You place an order on the website by completing our online order process. This requires you to choose your preferred plan, let us know about any allergies or special requirements, and complete all details relating to delivery and payment. Please read and check your order carefully before submitting it. If you need to correct any errors, you can do so before submitting it to us.
3.3 When you place your order at the end of the online checkout process (e.g. when you click on the [‘pay now’ button]), we will acknowledge receipt of payment by email. This acknowledgement does not, however, mean that your order has been accepted.
3.4 We may contact you to say that we do not accept your order. This could be for any reason but it is typically for one of the following reasons:
(a) the products you’ve tried to order are unavailable;
(b) we don’t yet deliver to your chosen address;
(c) we cannot authorise your payment;
(d) there has been a mistake on the pricing or description of the products; or
(e) on the advice of our nutritionist.
3.5 We will only accept your order when we email you to confirm this (in our ‘Confirmation Email’). At this point:
(a) a legally binding contract will be in place between you and us; and
(b) we will make arrangements to dispatch our products to you.

4 Health & Safety
4.1 We strongly recommend that you seek medical advice before starting any weight loss or nutritional programme. The information we provide is not medical advice or a substitute for medical treatment. Never disregard professional medical advice, or delay in seeking it, because of something you have read on this website or our other publications, including social media bulletins. We would recommend you not to use Lifestyle Chef if you are severely underweight, pregnant, breastfeeding, under 18 or have any medical condition which affects your dietary requirements WITHOUT CONTACTING US FIRST.
4.2 Our meals are naturally free from gluten, dairy, wheat, lactose, soy & refined sugar. ALLERGEN NOTICE: Our food contains eggs, fish, Crustaceans (e.g. prawns), molluscs (e.g. mussels), nuts; namely almonds, hazelnuts, walnuts, cashews, pecan nuts, Brazil nuts, pistachio nuts, macadamia (or Queensland) nuts, celery (including celeriac), mustard and sesame and is not suitable for people sensitive or allergic to those ingredients. If you have any concerns about whether our meals are right for you, please contact us at hello@lifestylechef.co.uk before ordering.
4.3 Our vacuum pouches and salad containers should be kept chilled at all times. Any cooler bags you receive from us are provided as merchandise for convenience and transportation purposes only – you shouldn’t rely on them for storage of our meals at an appropriate temperature.
4.4 Our products should arrive chilled below 8°C. In the extraordinary event that the food does not arrive sufficiently chilled contact us immediately before consuming any food. If possible, you should also record the air temperature in the centre of the box immediately after opening and send us a picture of the measurement.
4.5 After delivery, it’s your responsibility to follow the heating, storage and ‘use by’ information on the labels. All food should be stored in a fridge in good working condition, with the temperature set below 8°C, and not overcrowded.
4.6 We will not accept any responsibility for any loss, damage or illness caused by failure to properly follow our cooking guidelines and storage instructions (except where we’ve been legally negligent in some way). This clause is not intended to limit our liability in any way that is not permitted by law.

5 Results
5.1 Results will vary from person to person. Although we can’t give any guarantees about the results you’ll get from our meal plans and guidance, we recommend you to:
5.1.1 combine our meal plans with a healthy lifestyle, including regular exercise suitable for your level of fitness;
5.1.2 combine the lunch and dinner packages with a healthy paleo breakfast;
5.1.3 refrain from additional food intake, other than that provided with our meal plans;
5.1.4 drink plenty of water to aid fat loss and detoxification;
5.1.5 avoid dairy, grains, wheat, gluten, alcohol, refined sugar and processed foods.

6 Multi-week packages & pausing deliveries
6.1 If you order a multi-week package from us, you will be making one payment in exchange for multiple deliveries of a 5-day plan. Unless you specifically select the option to purchase for two-people (or more) then your food will be delivered weekly, each weekly delivery containing a 5-day plan. For example, if you purchase one 5-day plan for two people, then you will receive two boxes containing a 5-day plan each in the same delivery. If you purchase a quantity of eight, 5-day plans you will not receive all eight deliveries in one, instead, your deliveries will arrive every week for eight consecutive weeks – if you wish to change this, you can schedule your deliveries in advance or you can opt to “pause” the deliveries by logging into your account on our website, open the order and select the option to pause on the relevant date; alternatively, you can contact us directly by phone or email.
6.2 Any request to pause must be received by 12noon on the Thursday prior to the delivery you wish to change. For example, if your third delivery was scheduled for a Monday, you must notify us of your intention to pause that delivery no later than 12noon on the preceding Thursday. If you miss the deadline and still want to make a change, please contact us – we will try to help where we can but your change might not be possible (or, if it is, we might still need to charge you for that week). We do not use subscription services or auto-pay, so once you have received the fourth delivery of your 4-week package, you will have to re-order on the website or by contacting us in order to resume the deliveries.
6.3 If you place an order for multiple weeks of deliveries, the total price may be lower than if you place separate orders for single weeks. If so, and if you decide to cancel your plan before it’s finished, we can give you a refund for the weeks you miss. However, your refund will be on the basis that you placed separate orders for single weeks. In other words, you will lose your multiple week discount if you do not complete the full course of deliveries.
6.4 The prices of our meal plans are based on single recipients. Orders for multiple recipients (e.g. couples and families) must be added to the online cart separately. We will only deliver one weekly meal plan to each individual recipient per week. For example, if one person orders 8 weeks of meals, we will deliver them on 8 consecutive weeks – we will not make 2 deliveries per week over 4 weeks. We have regular discounts for couples so please contact us for a coupon code if you intend to make a multi-week purchase for two or more people.

7 Delivery
7.1 Postcodes in London and within the M25 are eligible for delivery on Sunday evenings between 4pm-9pm by eCourier and also eligible for delivery on Monday morning before 12noon by DPD.
7.2 Deliveries to all other postcodes outside of the M25 are only eligible for delivery on Monday mornings before 12noon by DPD. We urge clients to download the DPD app in order to track the parcel.
7.3 Some remote or very rural postcodes, specifically in northern Scotland, will not be eligible for guaranteed delivery before 12noon and will be delivered later that day.
7.4 Our delivery area is restricted to mainland UK only, we cannot deliver to Northern Ireland, the Channel Islands, the Isle of Man, the Scottish Highlands and the Northern Isles.
7.5 You will be responsible for selecting your chosen delivery option during the online checkout process.
7.6 We will arrange for our goods to be delivered to the delivery address you have given when completing your order. If you want to change the delivery address after you have placed your order, please log in to your account on our website and change the address or contact us directly. Any change of delivery address or arrangement must be made with at least 48 hours notice prior to delivery. Depending on the circumstances, we may not be able to accommodate the change or we may need to charge you for extra delivery costs.
7.7 If you will not be at home to receive delivery, we can leave the parcel unattended without signature but only if you have given us instructions to do so beforehand. For example, if you want the delivery left in the porch, you must state this on your order and the instructions must be reasonable and easy for the driver to follow.
7.8 You should also provide contact details so that our drivers can contact you in case of any issues. We will attempt to contact you on the telephone number you provide and it is your responsibility to ensure you are available on this number.
7.9 In accordance with the terms of our couriers, if no one is at home to receive the parcel and there is no reasonably secure place to leave the parcel the drivers are instructed to return the parcel to the depot where it will be destroyed due to its perishable status. We are unlikely to be able to re-attempt a replacement delivery that same week. Depending on the circumstances we reserve the right not to provide a replacement or offer a refund. To mitigate the losses please ensure you have make reasonable arrangements, download the DPD app to track the parcel and let us know as soon as possible if you suspect a late or missed delivery.
7.10 If you request someone else (e.g. a porter or neighbour) to sign for your order, it is your responsibility to remind them that the food needs to be removed from our box and refrigerated as soon as possible.
7.11 Once we make the delivery to you or the person you’ve requested to take delivery, we cannot be responsible for your food being left to spoil or be stolen.
7.12 If you don’t receive your delivery on time, please let us know as soon as possible as we may be able to help.
7.13 If we are unable to deliver to you for reasons beyond our control (for example, adverse weather conditions, supplier failure, strikes, vehicle breakdown, or bad traffic), we cannot accept liability for any inconvenience or loss this causes. However, we will not charge you (or we will refund you) for products that we have not delivered in accordance with these terms and conditions.  Our liability in respect of an incorrect or missed delivery is limited to the price of your original order.
7.14 You are responsible for the products when delivery has taken place. In other words, the risk in the products passes to you when you take possession of the goods.
7.15 Please note that our drivers are not yet set up to collect packaging (e.g. from previous deliveries).

8 Payment
8.1 We accept most credit cards and debit cards. We also accept payment via PayPal. We do not accept cash or cheques.
8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
8.3 [Your credit card or debit card will be charged after we send you our Confirmation Email, accepting your order.
8.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps, such as Verified by Visa, Mastercard®SecureCodeTM, or another similar verification process.
8.5 If your payment is not received by us and you have already received the goods from us, you must pay for the goods within 7 days. Unfortunately, we cannot accept returns of any perishable goods. This does not affect any cancellation rights you may have, as referred to in clause 10 below.
8.6 The price of the goods:
8.6.1 is in pounds sterling (£)(GBP);
8.6.2 includes VAT at the applicable rate; and
8.6.3 includes the cost of delivering the goods to the delivery address that you give when ordering.

9 Referral scheme
9.1 We run a referral scheme which entitles you to £10 credit for each new customer you refer to us. You will be given a link that you can send to friends, family and contacts, which you can use to refer those people to us. If someone uses that link to buy our products then, provided they haven’t been a customer of ours in the past, we will automatically credit £10 to your account. Please note that the £10 credit will only apply for the first time each new customer places an order with us – not every time they order.
9.2 In line with privacy and data protection rules we will not process, transfer, sell or use the data or information of any third party that we receive through the referral scheme. When sharing the referral scheme offer with your contacts please take privacy considerations into account, we cannot be held liable.
9.3 New referral will receive a 20% discount on their first order of a five-day only plan (maximum value £179.99). The 20% does not apply to a multi-week purchase. Once the first order has been received a credit of £15 will be applied to the newly referred client’s account to be redeemed against a future purchase of any plan for any length.

10 Right to cancel the contract between you and us
10.1 You may have a right to cancel the contract between you and us in certain circumstances. However, because most of our products are perishable, you won’t have that right in most cases.
10.2 If you do have the right to cancel, the cancellation period will expire after 14 days from the day you receive your first delivery from us.
10.3 To exercise the right to cancel, you must inform us of your decision to cancel the contract by a clear statement (preferably by email). You can use the model cancellation form set out in the box below, but it is not obligatory.
Cancellation form
To Lifestyle Chef Ltd, Unit 12 Greenway Workshops, Bedwas House Industrial Estate, Bedwas, Caerphilly, Mid Glamorgan, CF83 8HW:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods,
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate

10.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


11 Effects of cancellation
11.1 If you cancel the contract between you and us, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
11.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
11.3 We will make the reimbursement without undue delay, and not later than:
11.3.1 14 days after the day we received back from you any goods supplied; or
11.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
11.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.
11.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
11.5 If you have received goods:
11.5.1 you must send back the goods or hand them over to our carrier, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us;
11.5.2 you will have to bear the direct cost of returning the goods.

12 Nature of the goods
12.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
12.1.1 are of satisfactory quality;
12.1.2 are fit for purpose; and
12.1.3 match their description.
12.2 We will always do our best to accommodate your preferences in our meal plans. However, mistakes do happen now and again. If you get the wrong thing from us, or something is missing, we ask that you let us know as soon as possible (so please check your delivery when you receive it). This will give us the best chance of putting things right. However, this does not affect your statutory rights – we must provide you with goods that comply with your legal rights.
12.3 The packaging of the goods may be different from that shown on our website.
12.4 While we try to make sure that all nutritional data is as accurate as possible, there may be deviations from the labelled amounts within the tolerances permitted by the Food Standards Agency and by the law.
12.5 If we can’t supply certain ingredients for any reason, we may need to substitute them with alternative ingredients of equal or better standard and value. In this case:
12.5.1 we will try to let you know if we intend to do this but this may not always be possible; and
12.5.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement for each meal affected.

13 Problems with our products
13.1 Nothing in these terms and conditions affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
13.2 Please contact us using the contact details at the top of this page, if you want:
13.2.1 us to try to replace any defective products; or
13.2.2 to reject our products and get a refund.

14 End of the contract
If the contract between you and us is ended, it will not affect our right to receive any money which you owe to us under these terms and conditions.

15 Limit on our responsibility to you
15.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:
15.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed; or
(b) that were not caused by any breach on our part;
15.1.2 business losses; and
15.1.3 losses to non-consumers.
15.2 Please note that clauses 4.6 and 7.13 above also limit our legal responsibility to you, so please make sure you’ve read those clauses.

16 Disputes
16.1 We will try to resolve any disputes with you quickly and efficiently.
16.2 If you are unhappy with our products, our service to you, or any other matter, please contact us as soon as possible.
16.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know as soon as we can.
16.4 If you want to use court proceedings to resolve any dispute with us, the relevant courts of England and Wales will have exclusive jurisdiction in relation to these terms and conditions.
16.5 The law of England and Wales will apply to these terms and conditions.

17 Third party rights
No one other than a party to these terms and conditions has any right to enforce any term of these terms and conditions.

18 Your Privacy and Information
When you provide us with your information during the sign up or ordering process we use your information in the following way:
18.1 To administer your order we require your name, address, contact information. We share your address and contact information with our couriers only in order to deliver your parcel. 
18.2 We store your email and contact details to enable us to resolve any queries you may have about using the site and to contact your directly in relation to any specific queries you may have or to inform you of any changes to pending or future orders. We use the telephone number you provided to contact you in the most urgent situations – for example if your delivery will be delayed or late or any extenuating circumstances.
18.3 We also store your email in order to send you direct marketing, usually in the form of a weekly newsletter, to inform you about discounts, competitions, rewards, promotions, information of interest to you for example, new menus, recipe ideas, merchandise, events and other extra services. 
18.4 You have the right not to receive marketing information if you do not want it. To opt out of receiving information from Lifestyle Chef, you should follow the ‘unsubscribe’ link on your emails.
18.5 We may also collect and use:
– your billing information and payment card information for the purpose of processing payments;
– your order preferences for the purpose of sending you our products as you want them;
– information about how you use our website (e.g. via cookies) to make it easier for you to order again in future;
18.6 Under data protection law, we can only use your personal data if we have a proper reason for doing so. In our case, those reasons are (a) for the performance of our contract with you or to take steps at your request before entering into a contract and (b) for our legitimate business interests.
18.7 We will keep your personal information while you continue to place orders with us. After that, we will only keep it as long as is necessary (a) to respond to any questions, complaints or claims you may have, (b) to show that we treated you fairly or (c) to keep records required by law.
18.8 You have the following rights, which you can exercise free of charge:

The right to be provided with a copy of your personal information (the right of access)
The right to require us to correct any mistakes in your personal information
To be forgotten
The right to require us to delete your personal information—in certain situations
Restriction of processing
The right to require us to restrict processing of your personal information—in certain circumstances, eg if you contest the accuracy of the data
Data portability
The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object
The right to object:
—at any time to your personal information being processed for direct marketing (including profiling);
—in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.
Not to be subject to automated individual decision-making
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you


18.9 We hope that we can resolve any query or concern you may raise about our use of your information. You also have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113. To contact us directly regarding privacy & data policy please email mari@lifestylechef.co.uk
18.10 We do not pass on your personal details for marketing purposes to any third parties.

Plans for every lifestyle, designed to achieve your goals

Fat Loss


/fat/los/ (verb)

1. Decreased body fat for overall health improvement

  • Lean protein, low carb
  • 900 calories per day
  • Free from gluten, dairy & refined sugar

Designed for easy, effortless & enjoyable weight loss. Focused on satisfying protein to avoid hunger; made with natural flavours to prevent boredom.


More Info View Menu



/ˈnʌrɪʃ/ (verb)

1. Sustain with nutriment necessary for life, health & growth

  • Protein-rich with slow release carbs
  • 50g fat per day for better skin & hair
  • Free from gluten, dairy & refined sugar

Designed to support a busy lifestyle whilst improving overall health. Rich in phytonutrients, vitamins & minerals to improve fitness, boost energy & sharpen focus.


More Info View Menu



/vʌɪˈtalɪti/ (noun)

1. The state of being strong and active; energy

  • High in protein to support muscle gain
  • 107g high quality protein daily
  • Free from gluten, dairy & refined sugar

Designed to support an active lifestyle and intense training. Packed with nutrient-dense, whole foods for building a larger, leaner, athletic physique.


More Info View Menu

The Fat Loss plan

Designed for rapid results in a safe and sustainable way. Research suggests that achieving noticeable results quickly, provides the motivation required for long term success. With an abundance of phytonutrients, essential vitamins & minerals, this low calorie, low carb plan supports health & performance but allows the body to dip into fat reserves and burn off stored calories. High quality, lean protein and fibrous vegetables keep you sated whilst supporting lean muscle gain, allowing targeted fat loss from problematic areas. Side effects may include: more energy, clearer skin & brighter eyes.


The 5-day plan includes: snack, lunch and dinner. Preview the nutritional information on the menu page.


Naturally free from gluten, wheat, grains, legumes, dairy, lactose, soy & refined sugar.

The Nourish plan

Designed to support an active lifestyle. Instead of relying on refined carbs and sugars for additional calories, this plan introduces starchy vegetables like sweet potatoes and root vegetables to increase calorie intake and provide the required energy to support exercise goals. Increasing the portion of high quality protein and good fats in the evening meal maintains & encourages lean muscle gain whilst supporting continued fat loss where necessary, improving the ratio of body fat to muscle – commonly referred to as ‘body composition’, in other words – you’ll look more toned. Who wouldn’t want that?!


The 5-day plan includes: snack, lunch and dinner. Preview the nutritional information on the menu page.


Naturally free from gluten, wheat, grains, legumes, dairy, lactose, soy & refined sugar.

The Vitality plan

Designed to support an active lifestyle and intense exercise regime of functional fitness, team sports or endurance training. This plan overcomes the struggle to hit nutritional targets from whole foods alone. High quality protein in this quantity (avg.107g daily) not only helps muscle gain but also supports recovery and immune health – crucial if you want, or need to hit the gym daily. Stacking your plate with nutrient-dense vegetables, nuts, seeds & fruit helps you train more efficiently; cutting out refined carbs and sugars prevents wasting time ‘out-training a bad diet’ and working to keep fat gain at bay – this aspect can be controlled exclusively with a good diet.  It’s not all about muscles, eating ‘clean’ will help overall health and metabolic function as well as boosting energy and focus for improved performance in all aspects of life.


The 5-day plan includes: morning snack, fruit pack, lunch, afternoon snack and dinner. Preview the nutritional information on the menu page.


Naturally free from gluten, wheat, grains, legumes, dairy, lactose, soy & refined sugar.